Credit Cards

Important Credit Card Updates

• We’re updating our Latitude Credit Card Terms and Conditions FAQs
• CreditLine (available through Apple) update to Latitude Gem Visa: FAQs
• CreditLine, Buyer's Edge & CareCredit Card Changes: FAQs
• Latitude Low Rate Mastercard Credit Card Changes FAQs
• 28 Degrees Global Platinum Mastercard Credit Card Changes FAQs
• Credit Card Pricing Changes: Account Keeping Fee for Dormant Accounts FAQs

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Setting Up Your Credit Card

• Card Applications
• Understanding your credit and cash limit
• Activate Your Card
• Switch to Online Statements
• How to change your PIN

Interest Free Shopping

• Using the 6 Months Interest Free Feature on Your Latitude GO Platinum Mastercard
• Information to know about your interest free payment plans
• What types of Interest Free plans are available?

David Jones

• David Jones Credit Cards FAQs
• Earning Points with Your David Jones Credit Cards
• Redeeming Points via the David Jones Points Hub
• Paying with Points via the David Jones Website

Paying Your Account

• How to pay your credit card
• Everything you need to know about BPAY®
• Managing your Direct Debit
• Managing Your Latitude Credit Card Payments
• Understanding the Managing your Repayments Section on your Statement
• Requesting a Credit Card Payout Figure

Account Maintenance

• How do I close my account?
• More Ways to Pay for e-Gift Cards Using Participating Latitude Credit Cards
• Reporting a Lost/Damaged or Stolen card on the Mobile App
• Appointing or Removing an Authorised Third Party
• Changing your credit card limit
• Explain a credit card charge or fee

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Transactions & Purchases

• How do I apply for a Balance Transfer offer?
• EFTPOS Removal FAQs
• Keeping your Payments Secure with 3D Secure (3DS) Payment Verification
• Purchases and Withdrawals on your Credit Card
• Declined Transactions
• Dispute a Transaction

Missing Payments and Payment Refunds

• Find a Missing Credit Card Payment
• Requesting a Refund