Here’s a guide for you to understand the Latitude 28° Global Platinum Mastercard Rewards Program.
Rewards Program Overview
How does the Latitude 28° Global Platinum Mastercard Rewards Program work?
The Latitude Rewards Program gives Latitude 28° Global Platinum Mastercard cardholders the opportunity to earn Latitude Rewards each statement period based on their eligible spend.
You can use your Latitude Rewards balance via the Latitude App or Latitude Service Centre to:
- Redeem eGift Cards or eVouchers from a wide range of participating retailers, restaurants and cinemas.
- Pay for an item via the eStore.
You can also earn cashback in Latitude Rewards via the Merchant Offers tab.
Note: Rewards cannot be converted to cash. Latitude Rewards expire 18 months from the date they are issued.
How to earn Latitude Rewards
All Latitude 28° Global Platinum Mastercard cardholders can enjoy a $10 Latitude Reward every statement period when they spend $1,000 or more on eligible purchases using their 28° Platinum Mastercard within a statement period.
Customers who are approved from 29 May 2025 will get an additional $10 Latitude Reward each statement period when their total spend on eligible purchases in foreign currency (international and online) reaches the equivalent of AUD $1,000 or more.
For example:
- If you spend $800 in AUD and the equivalent of $800 AUD in foreign currency, you will receive $10 Latitude Rewards for hitting $1000 total spend criteria, as your total combined spend is $1600.
- If you spend $0 in AUD and $1000 AUD equivalent in foreign currency, you will hit both criteria and earn $20 Latitude Rewards. This is because you met the total spend threshold of $1000 as well as the foreign currency spend threshold of $1000 AUD equivalent.
- If you spend $300 in AUD and $500 AUD equivalent in foreign currency, you will earn $0 Latitude Rewards for that statement as your combined spend of $800 did not meet the total spend threshold of $1000, nor the foreign currency spend threshold of $1000 AUD equivalent.
Things to note:
- Spend from an additional cardholder counts towards your total spend.
- Your account must be open and not in default of the credit contract when the Latitude Rewards are issued.
- 1 Latitude Reward is equal to $1 value. No points conversion is needed.
- The Latitude Rewards will be available in your Latitude Rewards Balance within 30 days from the end of your statement period and we will send you an email notification once available.
- Eligible purchases are based on the date posted and exclude cash advances, cash equivalents, card fees, charges, credits, refunds, reimbursements, Shopper's Protection premiums, interest, and balance transfers.
What happens when I close my account?
If you have a Latitude Rewards balance in your account at the point of account closure, you have 30 days to redeem the remaining Latitude Rewards before they are forfeited.
How to access the Latitude Rewards Program via the Latitude App or Latitude Service Centre?
You can access the Latitude Rewards Program via the Benefits tab. From there, click Redeem and follow the instructions. This will lead you to the Latitude Rewards homepage where you can explore the following Rewards tabs:
- eGift Cards
- Dining
- Cinema
- Merchant Offers
- eStore
Below is a helpful guide for you to navigate through each one.
eGift Cards, Dining and Cinema
These are reward categories where you can use your Latitude Rewards or pay with your Latitude credit card to purchase eGift Cards or eVouchers from participating retailers.
Things to know about eGift Cards
- After purchasing an eGift Card, you can view the eGift Card under My ePurchases once processed. We do send these through immediately however, in some circumstances, this may take up to 72 hours. If not received, contact us.
- You will also receive an order confirmation via email.
- You can check your balance via the participating retailer's website, or by calling the participating retailer’s eGift Card support line. Latitude cannot see the balance remaining on any of your eGift Cards.
- Expiry dates may vary depending on the retailer. You can check the expiration/validity periods by selecting a participating retailer and checking the Validity Period of the eGift Card at the bottom of details.
- You can also directly use your Latitude credit card to pay for your eGift Card.
- eGift Cards are non-refundable and are treated as cash once purchased.
Merchant Offers
Merchant Offers are special deals available through selected retail partners. When you shop via the Merchant Offers tab, you can earn cashback in Latitude Rewards. It’s another way to boost your rewards balance while shopping with participating merchants.
Things to know about Merchant Offers
- Through the Merchant Offers, you will be directed to the partner’s online store to complete your purchase.
- Cashback in Latitude Rewards is based on the offer available at the time of purchase.
- Your cashback in Latitude Rewards can take up to 120 days to appear in your Latitude Rewards balance.
- All merchants have their own terms & exclusions which you should read before making a purchase.
- Cashback cannot be exchanged for a credit into your account and must be redeemed within the Latitude Rewards platform.
- If you close your participating Latitude credit card, any pending cashback offers not yet processed will be forfeited.
eStore
The eStore is your one-stop shop for a wide range of appliances, furniture, gadgets, homewares, and more.
Things to know about eStore
- You can use your Latitude Rewards, a participating Latitude credit card, or a combination of both to purchase any item within the eStore.
- You’ll receive a dispatch email with your tracking number once your order is dispatched and is on the way.
- Delivery considerations:
- eStore purchases are delivered directly to your nominated address (no PO Boxes).
- Standard delivery is 5 - 15 business days, subject to stock levels and your location.
- Signature is required on delivery. Authority to Leave is not available.
- Some gated communities or secured buildings may not be serviceable.
I didn’t receive my order confirmation - what should I do?
- Allow up to 72 hours for the confirmation email.
- Check your Spam/Junk folder and verify your email address in the Portal.
- If you still can’t find it, contact us so we can help.
What if I’m not home?
If no one is available to sign, the driver will leave a collection card with instructions to pick up your item (e.g., from your nearest post office or collection point). Bring photo ID when collecting your item.
What if my order doesn’t arrive?
If your order hasn’t arrived by the expected date, check your tracking details for updates by using the tracking number in the dispatch email. If you are still having issues, contact us and we’ll work with the supplier to investigate.
Can I return an item if I change my mind?
No. Change-of-mind returns aren’t accepted. Returns are only available for damaged or faulty items. For full details, see the Terms & Conditions in the Latitude Rewards Portal via the Settings icon).
Can I change or cancel my order?
Once an order is confirmed, changes aren’t always possible. Contact us as soon as you can - we’ll do our best if the item hasn’t been dispatched yet.
What should I do if I receive damaged or faulty items?
If the package looks damaged on delivery, refuse delivery so it can be returned to the supplier immediately.
If you realise it’s damaged or faulty after receiving it, contact us within 14 days of receiving the item. Please have the following ready so we can help quickly:
- Order number
- Purchase date
- Delivery date
- Product name
- Description of issue (faulty/damaged)
Note: Replacement and return policies are determined by our retail partners and may vary by brand.
Do items come with a warranty?
Most products include a manufacturer’s warranty but this varies by brand. Warranty details are usually included in the product packaging and are also available on the manufacturer’s website.
Need More Info?
To find out more, visit the Latitude 28° Global Platinum Mastercard Rewards page and refer to the Latitude 28° Global Platinum Mastercard Rewards Program Terms and Conditions.