3D Secure (3DS) is an extra layer of protection that helps prevent unauthorised use of your Latitude Mastercard or Visa credit card when shopping online. If a transaction requires verification, we’ll send you a One-Time Passcode (OTP) to confirm it’s really you.
Here's how it works!
- When a transaction needs verification, you'll see a prompt in the online shopping cart.
- You can choose to receive the OTP via SMS or email.
- Enter the OTP to continue with your online purchase.
A few things to note:
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We’ll send the OTP to the phone number or email linked to your account.
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If you’re an additional cardholder, the OTP will go to the primary account holder.
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Make sure your contact details are up to date so you don’t miss the OTP.
Important: Delivery of a One-Time Passcode (OTP) via SMS or email, depends on the services of various third parties as well as Latitude’s own internal systems. Latitude cannot guarantee 100% availability of all components upon which this service depends. If any component of the service is unavailable, transactions of this nature will be declined and cannot be completed.