You can start a conversation with a customer service rep by clicking on the chat iconat the bottom of the screen or call us on the relevant product numbers below.
Credit Cards
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If you have a general enquiry about your credit card, call us on 13 10 24 between 8:30am - 8pm Mon - Fri (AEST). We are also available Saturday between 9am - 1pm (AEST). If you're overseas call you'll need to call +61 287 478 178 Lost & Stolen Cards
Got a question about paying your account? Check out the Paying Your Account section of our Help Centre. |
Personal Loans & Motor Loans
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Call us on 13 10 24 to chat about your loan. Our agents are available between 8:30am - 6pm Mon - Fri (AEST) |
Additional Support
Hardship & Financial Difficulty
If you’re having trouble making repayments, it’s best to get in touch as soon as possible. We have a dedicated Hardship Care Team to assist.
Support is available for customers who are in a uniquely vulnerable position as a result of the cyber-attack incident. Our dedicated contact centre teams will be able to provide direct access to the support we have available.
Complaints
If our services or products haven't met your expectations, let us know here.
We will provide you with a complaint reference number and aim to investigate and resolve your complaint within 30 days.
Interpreter & Relay Services
We want to make it easier for you to be heard and understood when it matters.
Latitude uses Language Loop interpreting service to empower you to speak in your language. We offer over 180 (including over 30 indigenous) language options completely free.
We also support the use of the National Relay Service to ensure we are accessible for customers who have a hearing or speech impairment.