Need to contact us? We’re here to help!
If you need to get something done quickly, our range of self-service options across the Latitude mobile app and Online Service Centre are designed to make your life easier.
Our Online Support is also full of useful information along with quick and easy forms for you to get in touch with our dedicated specialists without spending time on the phone.
Just want to speak to us on the phone? We’ve listed some information to help you get in touch:
Lost or Stolen Cards:
Within Australia: 1800 005 809
When overseas call: +61 287 478 178 or +1 636 722 7111 for Mastercard Global Service
24hrs a day, 7 days a week
Fraud:
Within Australia: 1300 552 079
When overseas call: +61 287 478 178
24hrs a day, 7 days a week
Hardship and Financial Difficulty
If you’re having trouble making repayments, it’s best to get in touch as soon as possible. We have a dedicated Hardship Team to assist.
Complaints and Compliments
It’s great to hear when we’re doing things right but we also want to know when you’re not satisfied so we can fix it.
To make a complaint click here.
If you want to provide some feedback you can through our online feedback form.
Product Enquiries
Personal Loans:
- Call 1300 973 422
- Mon to Fri: 8:30am - 6pm (AEST)
- Bpay Biller code 172023
Motor Loans:
- Call 13 10 24
- Mon to Fri: 8:30am - 6pm (AEST)
- Bpay Biller code 78576
Credit Cards:
- Within Australia: 1300 552 079
- When overseas call: +61 287 478 178
- Mon to Fri: 8:30am - 6pm (AEST)
Insurance:
- Call 1800 800 230
- Mon to Fri: 8:30am - 5pm (AEST)
- Fax 1300 362 642
Mobile App Support:
- Call 1300 363 269
- Mon to Fri: 8.30am - 6pm (AEST)
LatitudePay Support:
Click here for LatitudePay Support
Latitude uses the National Relay Service to ensure we are contactable for customers who have a hearing or speech impairment.
