We’re rolling out new Latitude Credit Card General Terms and Conditions to make things clearer and easier to understand. While there aren’t any major changes to how you use your Latitude credit card, we’ve simplified the language and updated some key terminology.
You’ll start to see these updates in your statements, notice some changes when navigating the Latitude App or Latitude Service Centre, and maybe even in letters, SMS, and emails you may receive from us going forward.
No action is needed from our customers, as we’ve taken care of all the details for you!
What's changing?
- New terminology – Some terms are changing, but their meaning remains the same. (See the full list below.)
- Clearer terms – We’ve shortened and simplified the wording to make your terms and conditions easier to read.
- New fee – See FAQs below
- How we communicate with you – See FAQs below
Key terminology updates
We’ve updated some of the terms in your Latitude Credit Card General Terms and Conditions. The meaning remains the same, just clearer!
Interest Free Payment Plans & Offers
| New Term | Old Term |
|
Interest Free Payment Plans |
|
| Equal Monthly Payment Plan* | Instalment Interest Free (IIF) |
| Minimum Monthly Payment Plan | Interest Free (IF) |
| Deferred Payment Plan | Buy Now Pay Later / Flexible |
| Instalment Offer (Interest Bearing) * | Own it now |
* These two are also known as Instalment Plans, where instalment payments apply.
Other terminology updates
| New Term | Old Term |
| Credit card fee |
|
| Purchase Rate |
For general purchases Depending on your product, may be referenced as one of the following:
|
| Cash Advance Rate | Cash Annual Percentage Rate |
| Expired Plan Rate | Purchase Rate unless otherwise advised |
When are the new Terms and Conditions coming?
The rollout dates depend on your card type:
- Latitude Low Rate Mastercard – was effective from 20 November 2024
-
Latitude Gem Visa, Latitude GO Platinum Mastercard, Latitude 28° Global Platinum Mastercard
- For new customers: effective from 5 March 2025
- For existing customers (accounts opened on or before 4 March 2025): effective from 24 April 2025
FAQs
Yes – if you close your account and still have a small credit balance, a credit balance processing fee of up to $19.99 may apply. If you tell us how you’d like the remaining balance refunded, we won’t charge this fee.
When notifying you that monthly statements of account or other notices are accessible in the Latitude Service Centre, we may send you an SMS text message to a mobile phone number you nominate.
Previously, such notices would only be sent to your nominated email address.
You’ll also need to provide a valid email address to receive important account communications.
If applicable, interest may be charged on unpaid insurance premiums for:
- Shopper’s Protection (Gem Visa)
- Buyer’s Protection (GO Mastercard)
- Account Protection (28° Global Platinum Mastercard)
You can review the full Latitude Credit Card General Terms and Conditions here.
Got more questions? We’re happy to help – contact us anytime.