Didn’t receive your email verification code?
- Check your inbox and junk/spam folders.
- Confirm your email address is correct.
- Resend the code to your email (you can try up to five times).
Locked out of SMS verification?
If you enter the SMS code incorrectly more than five times, you will be locked out for five minutes. After five minutes you can try again.
Trouble linking another account?
You can link multiple accounts to your Latitude ID as long as your personal details match across all accounts If your details differ (e.g. using an abbreviation on one account), you’ll need to update them first. Contact us to align your details.
Can't link your account using the credit card number?
- Check if the account is already linked to another Latitude ID (email).
- Try linking using your account number instead (found on your statement).
Can’t download the app in your country?
The Latitude App is only available in Australia and New Zealand. If you’ve recently moved, update your Play Store country settings.
Changed your email address (Latitude ID)?
If you no longer use the email linked to your Latitude ID, give our team a call. We’ll help unlink your old email and update your account with your new one. Make sure your contact details are always up to date so we can stay in touch.
What if my phone is lost or stolen?
Your account remains secure thanks to password, passcode, or biometric login (Face ID or fingerprint). If you’re concerned, contact us for support.
What should I do if my access has been compromised?
Inform Latitude immediately and we will ensure your account is secure. You can also lock your card in the Latitude App.
Still having trouble with your account?
If you have any further questions, you can contact us for help.