Accessing the Latitude App – Latitude

You can download the Latitude App on your mobile phone from the App Store (iPhone) or Google Play (Android) icon.

Make sure your device is up to date:

Your Latitude ID lets you link and manage all your Latitude credit cards in one place.

Already use the Latitude Service Centre? Great! Just sign in with the same email and password.
David Jones credit card customers: Your Latitude ID is the email you used in your application.
Have multiple Latitude credit cards? You only need one Latitude ID (as long as your details match exactly across accounts).

To set up your Latitude ID, all you need is:

Your name
Email address
A unique password. Password tips:
- Don’t share, save, or write down your password
- Avoid using personal details (like birthdays)
- Change it regularly
A one-time verification code (sent to your email)

Once set up, simply log in again to start linking your accounts.

David Jones cards: Are linked automatically when you apply, so you can log in straight away.

For all other Latitude cards: To link a Latitude credit card to your Latitude ID:

Enter your card or account number and date of birth. Tip: You can link your credit card even if it is not activated.
We’ll send an SMS verification code to the mobile number we have on file.
Enter the code to confirm.

For security:

Names on all accounts must match exactly. If not, you’ll need to update your details first.
Only the primary cardholder can link accounts (joint or additional cardholders cannot).

Verification codes:

If you don’t receive your SMS:

You can reset your password anytime without calling us.

Tip: If your old password was saved in your device, update it so you can log in smoothly next time.

Click here if you have more questions about our Latitude App.

If you run into any trouble while setting up your accounts, have a look through Latitude Service Centre & Latitude App Troubleshooting.