How do I download the app?
On your mobile phone, find the App Store (iPhone) or Google Play (Android) icon. Then use the Search button at the bottom right (iPhone) or top right (Android) of the screen to look for the app. Select the app ‘Latitude’ and select Get (iPhone) or Install (Android).
You’ll need internet access to download and use the app. iPhone users must have at least iOS 14 or above. Android users must have at least Android 7.0/ Nougat or above.
Setting up a Latitude ID
You might ask- What is a Latitude ID and do I have one already?
A Latitude ID is unique to the app and the Latitude Service Centre. It allows us to link all of your Latitude credit card accounts so you can see and manage them from the home screen on the app.
It is different to your Online Service Centre login – if you already use our Online Service Centre in a web browser you will need to create a separate Latitude ID when using the app for the first time. Don’t worry though, it’s super easy all you need is:
- Your name
- Email Address
- A unique password
- And a one-time code will be sent to your email address
Now your ready to start linking your accounts!
How do I link Latitude credit cards to my Latitude ID?
We are aware of an issue causing the mobile app to crash for some customers when attempting to link their account. The issue is affecting Android users only. If you are impacted, please ensure you:
- Update to the latest version of the app (v2.9.15402 and above) if available, or,
- Use the Latitude Service Centre to link your account.
To link a Latitude credit card, you will need to enter your card or account number and date of birth. You will then be sent a SMS verification code to the mobile number we have on record.
As an added security measure, we will check that the names on all accounts are identical (these may need to be updated otherwise). If there are any discrepancies in details between any accounts, you will need to get in touch to update your details.
For privacy reasons, only the primary cardholder can link the account in the app.
How long is my email and SMS verification number valid for?
The registration verification code that has been sent to the email you provided is valid for 24 hours. The link account SMS verification code is valid for three minutes.
What should I do if I haven't received my SMS verification?
To ensure you receive your SMS verification during the account linking process, you will need to make sure the mobile number associated with that particular card is up to date.
If you have updated the mobile number, you will need to wait 24 hours to re-attempt linking your account.
Can I still link my credit card if it's not activated?
Yes, you will still be able to link your credit card through the Latitude Mobile App, even if it is not yet activated.
Why is the app not available in my country?
If you are not able to download or update the Latitude Android app you may be using a Play Store country that is not supported. This is common if you have recently moved to Australia or New Zealand; follow these instructions to update your Play Store country.