What should I do if I haven’t received my email verification?
- Check your inbox
- Confirm your email address
- Resend the code to your email (maximum five attempts).
I have been locked out of SMS verification, what should I do?
If you enter the SMS code incorrectly more than five times, you will be locked out for five minutes. After five minutes you can try again.
Why can’t I link another account in the Latitude App?
You can link multiple accounts to your Latitude ID. To do this, your personal details must be the same across your different accounts. We perform background checks on your stored details, so if there are any discrepancies in details between your accounts, you’ll need to update these by contacting us. For example, if you used an abbreviated name when applying for one account and not in the other, the details will need to align before linking with the Latitude App.
Having trouble linking your Latitude card by using its number?
Check if you have previously linked the account to a different Latitude ID (email address).
Try linking using your account number. You can find this on your statement.
How do I change the Latitude ID (email) linked to the Latitude App?
To update your Latitude ID, your credit card account needs to be unlinked from your old Latitude ID. To make this change, contact us.
Still having trouble linking your account?
If you have any further questions, you can contact us by heading to the Contact Us section.