What do I need to use the Latitude App?
To use the Latitude App you must have internet access to launch the app. iPhone users must have at least iOS 11 or above. Android users must have at least Android 7.0/ Nougat or above.
Not on the App yet?
On your mobile phone, find the App Store (iPhone) or Google Play (Android) icon. Then use the Search button at the bottom right (iPhone) or top right (Android) of the screen to look for the app. Select the app ‘Latitude’ and select Get (iPhone) or Install (Android).
How do I get started?
Once you downloaded the app, you’ll need to create a Latitude ID. The Latitude ID is created when you successfully register in the Latitude App. This allows you to link all of your Latitude products under your unique ID, so you can see and manage them when you log in to the app.
How do I link Latitude credit cards to my Latitude ID?
To link a Latitude credit card, you will need to enter your card or account number and date of birth. You will then be sent a SMS verification code to the mobile number we have on record.
As an added security measure, we will check that the names on all accounts are identical (these may need to be updated otherwise). If there are any discrepancies in details between any accounts, you will need to get in touch to update your details.
How long is my email and SMS verification number valid for?
The registration verification code that has been sent to the email you provided is valid for 24 hours. The link account SMS verification code is valid for three minutes.
What should I do if I haven't received my SMS verification?
To ensure you receive your SMS verification during the account linking process, you will need to make sure the mobile number associated with that particular card is up to date.
If you have updated the mobile number, you will need to wait 24 hours to re-attempt linking your account.
Can I still link my credit card if it's not activated?
Yes, you will still be able to link your credit card through the Latitude Mobile App, even if it is not yet activated.