If you are concerned about a transaction/charge related to one of our Latitude 28° Global Platinum Mastercard® promotions, let us know and we'll investigate it.
We've put together a few things to check before you contact us. You can find this information on the email offer.
- Was the transaction made with an eligible Mastercard® Debit or Credit Card?
- Was the transaction within the offer period?
- Does the purchase meet the minimum spending criteria?
- Was the offer channel (online/instore) the same as the offer?
If so, fill out the form below:
28° Mastercard® Promotion Enquiry
Once we receive your completed form, we'll start looking into your concern. We may need to contact Mastercard® on your behalf, but we’ll ensure that you are updated about the progress of our investigation which normally takes 7 business days.
If we require any further information, we will get in touch using the contact details you provided in the form.