If you’ve been asked to provide additional documents for your application, you should have received a secure link in your email to upload your Proof of Income documents quickly and easily via our Document Upload page.
Document Upload Requirements
- Your full legal name must be visible on all documents.
- Acceptable file formats: JPG, PNG, BMP, GIF, DOCK or TIFF.
- File size limit: Each file must be under 5MB, with a total upload limit of 22MB.
How to Upload Your Documents
- Go to the Document Upload page and select the Upload your documents link for your product.
- Log in using your mobile number or email address, then click Next.
- Enter the one-time verification code (OTP) sent to your mobile or email, then click Verify. Tip: If you don’t have a mobile number linked to your Latitude ID, check your email (including junk/ spam) for the OTP.
- Click Upload Payslips or Upload bank statement/other documents then drag and drop or manually select your files to upload. Tip: If the file is invalid, you'll receive a notification prompting you to try again.
- Click Submit to complete the upload. You will:
- See a confirmation that your documents have been successfully received.
- Be provided with an application reference number for future tracking.