We know that losing a loved one is a difficult time, and managing their finances can feel overwhelming. At Latitude, we’re here to make the process as simple and stress-free as possible.
Notifying Latitude
Please let us know about the passing as soon as you can so we can guide you through the next steps.
The easiest way to notify us is by completing our Deceased Account Closure Form. Once submitted, we’ll review the details and reach out if we need any additional information.
What You’ll Need to Complete the Form
To help us process the request smoothly, please have the following details ready:
✔ Your contact details: Your name, email, and mobile number so we can update you on the progress.
✔ Details of the deceased: Their full name, date of birth, date of passing, and the last four digits of their Latitude credit card or loan account.
✔ Executor’s details: The executor’s name and contact information.
✔ Supporting documents: A certified copy of one of the following:
- Death certificate
- Medical certificate
- Coroner’s report
The supporting document must be certified and stamped by an authorised professional, such as:
- A Judge, Justice of the Peace, or Magistrate
- A Finance Company Officer (with at least five years of continuous service)
- A Notary Public or licensed medical professional
- A Physiotherapist, etc.
What Happens to the Latitude Account?
- Sole Accounts (Loans & Credit Cards): The account will be frozen upon notification. If there’s a credit balance, we’ll arrange a refund.
- Additional Cardholders: If the deceased was an additional cardholder on someone else’s account, their card will be cancelled.
- Joint Accounts: The remaining account holder will need to continue making payments. If you're facing financial difficulties, our Hardship Care team can offer support.
We’re here for you during this time. If you need any help, please don’t hesitate to contact us.