Keeping your details up to date ensures we can reach you when needed. If you've moved, changed your phone number, or updated your name, here’s how to let us know.
Updating your Contact Details
If you're the account holder or an authorised third party, you can request an update your contact details via the Update Details Form. Once we receive the form, one of our team members will process your request within 5 business days.
If you are an appointed attorney, please provide a certified copy of the Power of Attorney document if you have not provided it previously.
Changing your Name or Date of Birth
We’ll need some supporting documents to ensure accuracy. Please upload a copy of one of the following:
For a Name Change:
- Australian marriage certificate or foreign marriage certificate in English
- Australian Ceremonial certificate plus an Australian Driver’s Licence reflecting the new name
- Divorce documents plus either a copy of the old marriage certificate, current Australian Driver Licence or Birth Certificate
- Deed Poll papers or a Change of Name certificate
For a Date of Birth Update:
- Front and back of Driver’s Licence
- Birth Certificate
- Passport
Ready to update your details? Click Update My Details Now to get started.