To prevent fraudulent activity, Latitude uses facial verification technology to biometrically match your face to the picture on your ID.
You would have received an SMS with a link to complete your facial verification check using your phone. To complete your facial verification check, please have your Driver Licence or Passport close by.
If you haven't received your SMS or your SMS link has expired, you can resume your application (resume link in email) to request a new SMS link to the mobile phone you applied with.
If you require additional assistance, please contact us below:
Australia
Credit Cards - David Jones
- Call 1300 550 006
- Mon to Wed: 8:30am - 7:30pm (AEST)
- Thur: 8:30am - 9pm (AEST)
- Fri 8:30am - 7:30pm (AEST)
- Sat to Sun: 9am - 7pm (AEST)
Credit Cards - All Others
- Call 1300 764 454
- Mon to Wed: 8:30am - 7:30pm (AEST)
- Thur: 8:30am - 9pm (AEST)
- Fri 8:30am - 7:30pm (AEST)
- Sat to Sun: 9am - 7pm (AEST)
Personal Loans & Motor Loans
- Call 1300 973 422
- Mon to Fri: 8:30am - 6pm(AEST)
New Zealand
For enquiries related to New Zealand products, please visit our Gem Finance Help Centre.
Gem Personal Loans
- Within New Zealand: 0800 422 898
- Outside New Zealand: +64 800 422 898
- Mon to Fri: 9am - 6:30pm (NZST)