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Hallmark Insurance

  • Updated

Hallmark Life Insurance Company Ltd and Hallmark General Insurance Company Ltd were formerly owned by Latitude Financial Services.

Please note that effective from 31 May 2023, Hallmark Life Insurance Company Ltd and Hallmark General Insurance Company Ltd are part of the St Andrew's Insurance Group.

Latitude no longer offers consumer credit insurance to new customers. Existing insurance policies continue to be provided by Hallmark Insurance.

 

Insurance Claims

For claims relating to Price Protection, Merchandise Protection or Stolen Cards:

For all other claim enquiries:

Insurance Queries

For queries about your Insurance Products on an LFS Credit Card, LFS Personal Loan OR other Hallmark insurance products: 

Insurance Cancellation

To cancel an Insurance policy on your LFS Personal Loan or Term Life:

To cancel an Insurance policy on your LFS Credit Card:

Complaints

Hallmark Insurance aims to deliver excellent products and great service, but if they do not meet your expectations, Hallmark Insurance team wants to hear from you. 

To raise a complaint relating to your policy:

If you have a complaint about the way your policy was sold to you:

  • Raise Complaint request directly with Latitude Financial Services.
Financial Hardship Assistance

If you need assistance to pay your Hallmark Insurance premiums:

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Latitude Financial Services recommends that you read the Terms and conditions and Privacy and Credit Reporting Policy of the website. In Australia, Latitude Financial Services includes: Latitude Financial Services Australia Holdings Pty Ltd (ABN 46 603 161 100); Latitude Finance Australia (ABN 42 008 583 588 Australian Credit Licence Number 392145); Latitude Personal Finance Pty Ltd (ABN 54 008 443 810 Australian Credit Licence Number 392163); and Latitude Automotive Financial Services (ABN 80 004 187 419 Australian Credit Licence Number 392178), trading as Latitude Financial Services. In New Zealand, the Latitude Group includes: Latitude Financial Services Limited (Company number 5624865). Latitude Financial Services, Level 18, 130 Lonsdale Street, Melbourne, Vic, 3000.