We’ve received reports of scams where fraudsters are impersonating Latitude staff, either through emails, text messages, or phone calls. These scams often aim to steal your personal information or gain access to your account.
Common Scam Tactics
- Phishing Emails or Texts: Scammers may send emails or text messages claiming your account access has been disabled or locked with a link for an identity check.
- Phone Phishing: Fraudsters may call pretending to be from Latitude’s fraud team, warning of suspicious activity on your account or even reference fake transactions to appear credible. They may also disguise their phone number to make it look like they are calling from a trusted Latitude number.
- Requests for Personal or Account Information: Scammers might ask for details such as your credit card number, CVV, online account password, or a one-time passcode sent via SMS or email.
What Should You Do
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If you receive a suspicious or unexpected email or text claiming to be from Latitude:
- Do not click on any links or share personal information with anyone.
- Report it to us by forwarding it to scams@latitudefinancial.com and then delete it from your device.
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If you receive a suspicious call claiming to be from Latitude:
- Hang up immediately if they ask for sensitive information such as credit card details, online password, or one-time passcode. Latitude will never request such information over the phone.
- If you're unsure, contact us using the number on the back of your card or via our official website.
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If you’ve responded to a scam:
- Contact Latitude immediately for assistance.
For the latest scam alerts and security updates, visit the Latitude Scams & Security Hub.
Stay vigilant and protect your personal information.