You can close your credit card account via the Latitude App or Latitude Service Centre once you have paid out your account. However, if there’s a balance owed, you may have to make the final payout first.
Follow the steps below:
Latitude App
- Open the app and select your card.
- Tap on the menu option in the top right-hand corner of the screen.
- Select Close account request from the Manage account.
- You’ll need to provide your personal details and then you can submit your request.
Latitude Service Centre
- Log in and click on Manage account from the menu on left of the screen.
- Scroll down to the Close Account Request.
- Your account balance will need to be zero before you can submit a closure request.
- You will need to need to provide your personal details before submitting your request.
Important Information
- Once your request is processed, your card becomes inactive.
- The total balance owing on the credit card must be settled before the account is fully closed.
- Don’t forget to change over any direct debits made from this card to an alternative payment method.
- Once your account is closed it cannot be re-opened and will require that you re-apply if you change your mind. This will be treated as a new application and will be subject to our lending criteria.
- This request can only be submitted by the account holder. If you are an appointed attorney, please send us a certified copy of the Power of Attorney document if you have not provided it previously.