You have the right to request access to all credit-related personal information we hold about you. This includes details we’ve collected from Credit Reporting Bodies (CRBs) and information we’ve used when assessing your applications.
What You Can Request
You can request access to the following:
- Personal information provided in your credit application
- Personal information used when requesting a credit limit increase
- Any notices related to default listing with a credit bureau
- Repayment History Information (RHI) & Financial Hardship Information (FHI): Learn more here
To request a copy of your credit-related personal information, contact us.
Getting Your Free Credit Report
By law, you're entitled to one free credit report every 3 months, or within 90 days of being declined for credit.
Here are the three Credit Reporting Bodies used by Latitude:
1. illion Pty Ltd
- Website: www.checkyourcredit.com.au
- Address: PO Box 7405, St Kilda Road, Melbourne VIC 3004
2. Equifax Australia
- Website: www.equifax.com.au
- Address: PO Box 964, North Sydney NSW 2059
3. Experian Australia Credit Services Pty Ltd
- Website: www.experian.com.au
- Address: PO Box 1969, North Sydney NSW 2060
Found Incorrect Details on Your Credit File
If you notice that one or more of the below are incorrect on your credit file, please get in contact with us and we can lodge a correction on your behalf.
- Name (Title, first, middle, last)
- Date of Birth
- Address
- Drivers License Number
- Latitude Account Details including:
- Open Date/ Close Date
- Account Type
- Credit Limit
- Repayment History Information
- Financial Hardship Information
- Default Information