If you've applied for a Loan, you can easily check the status of your application, upload required documents, and track your loan disbursement via the LatitudeMoney Servicing Portal.
Checking Your Loan Application Status
- Log in to the LatitudeMoney Servicing Portal using your email address as your Username.
- If you've forgotten your password, click Reset Password to regain access.
- The portal will display your application status, including:
- Whether it’s still being assessed.
- If any additional documents are needed to process your application.
| Please allow up to 48 hours for our team to assess your application and provide an outcome. |
Uploading Required Documents
If we’ve requested additional documents, you can upload them directly via the LatitudeMoney Servicing Portal.
- Once you are logged into the LatitudeMoney Servicing Portal, click Add Files.
- Click on the Upload File icon and locate and upload each saved document from your device.
- If the upload fails, you'll see an error message asking to re-upload the documents.
- Once uploaded, the Account Manager will receive a confirmation and review your documents.
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Receiving Your Loan Funds
Once we receive your signed loan contract, funds are typically disbursed within 48 hours. You’ll receive a confirmation email when your funds are disbursed.
If 48 hours have passed and you haven’t received your funds:
- Check your phone and email (including junk/spam) for any missed calls or messages from us.
- If you’ve received an email, follow the instructions to ensure a smooth transfer of funds.
- For Funds Sent to a Financier’s Bank Account: If you haven’t heard from us, contact your financier directly - funds may be in their holding account, waiting to be allocated to your loan.
If you haven’t received any communication, call us on 13 28 26 for assistance.
Reopening a Closed Application
You can reopen a closed loan application if it was submitted within the last 60 days. If more than 60 days have passed, you’ll need to submit a new application.