To prevent fraudulent activity, Latitude uses facial verification technology to biometrically match your face to the picture on your ID.
You would have received an SMS with a link to complete your facial verification check using your phone. To complete your facial verification check, please have your Driver Licence or Passport close by.
If you haven't received your SMS or your SMS link has expired, you can resume your application (resume link in email) to request a new SMS link to the mobile phone you applied with.
If you require additional assistance, please contact us below:
Australia Helpline
Latitude Credit Cards
Call 1300 764 454
Mon to Fri: 8:30am - 8pm (AEST)
Sat: 9am - 6pm (AEST)
Latitude Personal Loans
Call 1300 973 422
Mon to Fri: 8:30am - 6pm (AEST)
Latitude Motor Loans
Call 1800 035 902
Mon to Fri: 8:30am - 6pm (AEST)
LatitudePay Support
Search our Help Centre at LatitudePay Support.
New Zealand Helpline
For enquiries related to New Zealand products, please visit our Gem Finance Help Centre.
Gem Personal Loans
Within New Zealand: 0800 422 898
Outside New Zealand: +64 800 422 898
Mon to Fri: 9am - 6:30pm
Weekend: Closed
Kiwibank Personal Loans (provided by Latitude Financial Services Limited):
Within New Zealand: 0800 321 010
Outside New Zealand: +64 800 321 010
Mon to Fri: 9am - 6:30pm
Weekend: Closed
