If your account is overdue and you need to make a promise to pay, you can submit your request via the promise to pay proposal form.
Things you will need:
- Your contact details
- Your account details
- Overdue information
- Your payment proposal (the amount you can pay, by when and how often)
If you are requesting a promise to pay on behalf of a customer, you will need to be authorised to do so on their account. We will ask for your information as an authorised third party and confirm it matches our details before assessing the proposal.
By submitting this form you are requesting a promise to pay. We will assess your proposal and let you know if your proposal has been approved. If your proposal is declined, we will provide you with alternative options to help you get back on track.
Some commons reasons that a promise to pay proposal is declined:
- When the amount you have proposed is insufficient to cover your ongoing minimum monthly payments and clear your arrears within three months
- Where an alternative option may be better suited to your current financial situation
- The details you have provided do not match the details we have on our system
If you have multiple products or accounts with us, you will need to submit a proposal for each one.
This is not a financial hardship arrangement. If you're experiencing financial hardship, our Hardship Care team will help get you back on track. You can apply via this link