Am I eligible?
There are some criteria that needs to be met to activate the coverage. You'll need to:
- Be a Latitude 28° Global Platinum Mastercard customer aged between 18 and 75 years old.
- Spend at least $1,000 or more on flights directly with an airline or via a travel agent in a single transaction between 13 December 2021 and 31 July 2022 using your Latitude 28° Global Platinum Mastercard.
How do I make a claim?
We’ve partnered with AIG Australia Limited for this offer, and all claims need to be logged through https://au.mycardbenefits.com/
You’ll need your Latitude 28° Global Platinum Mastercard card handy to complete the claims process.
If you run into any issues making a claim you can contact AIG Australia Limited on (03) 9522 4111 between 8:30AM to 5:30PM Mon-Fri.
What's included in the coverage?
Cover is activated for 12 months from the date of the first qualifying transaction and will only cover trips completed in this 12-month period that are up to 180 days long.
Cover for other trips in this 12-month period requires the entire cost of the flights to be paid on your Latitude 28° Global Platinum Mastercard.
In short, you and your ‘Family’ (a spouse and up to 3 eligible children) have access to the following covers on a ‘covered trip’. Full details on the coverage are in the Terms & Conditions please read them to ensure this insurance is right for you and your circumstances.
| Domestic Covered Trips (>100km from city of residence) | International Covered Trips (excludes sanctioned countries) | |
|
1. Travel Accident |
||
|
Travel Accident Common Carrier Travel Accident Insured Journey |
Up to $140,000 Up to $105,000 |
Up to $700,000 Up to $210,000 |
| 2. Travel Medical Benefits | ||
|
Medical Expenses (Injury or Sickness) * Emergency Medical Evacuation/Return of Mortal Remains Daily In-Hospital Cash Benefit |
No coverage. No coverage. No coverage. |
Up to $700,000 Up to $700,000 $140 per day |
| 3. Trip Inconvenience Protection | ||
|
Trip Cancellation Trip Curtailment Trip Postponement Trip Delay Missed Connection Personal Liability Abroad Travel Documents and Personal Money |
Up to $10,500 Up to $10,500 Up to $10,500 For delays in excess of 4 hours, $700 $700 No coverage. No coverage. |
Up to $10,500 Up to $10,500 Up to $10,500 For delays in excess of 4 hours, $700 $700 Up to $700,000 Up to $700 |
| 4. Baggage Protection: | ||
|
Personal Baggage Including Laptop Computer Common Carrier Baggage Delay |
Up to $4,200, subject to single item max limit of $875, one laptop (excludes tablets or other handheld computers) with max limit of $1,400 and combined specified lux items max limit of $420. For delays in excess of 4 hours, $700 (No coverage within city of residence) |
Up to $4,200, subject to single item max limit of $875, one laptop with max limit of $1,400 and combined specified lux items max limit of $420. For delays in excess of 4 hours, $700 |
| 5. Assistance Department Services | ||
| Assistance Department Services | Not available. | Included |
*The maximum limit for the Cardholder and his/her Family shall not exceed $3,500,000 for Travel Accident and Travel Medical Benefits.
What’s not covered?
There are terms, conditions, limits and exclusions that apply to the coverage. A couple of key exclusions are persons aged over 75 during a ‘covered trip’, pre-existing medical conditions and mental health conditions. Take some time to view the full Terms and Conditions of the coverage and understand what is and what is not covered.
Still have questions?
If it’s been a while since you’ve used your card, now is a great time to refresh your memory on the fees and features of your Latitude 28° Global Platinum Mastercard – free global Wi-Fi anyone?
Q. What if I am not a Latitude 28° Global Platinum Mastercard customer and want to apply?
You can visit www.28degreescard.com.au to apply.
Q. What if I still have questions about what is covered?
A. AIG Australia Limited (ABN: 93 004 727 753 AFSL: 381686) is best placed to answer any questions relating to this coverage. You can contact them on (03) 9522 4111 between 8:30AM to 5:30PM Mon-Fri.
Q. How do I activate the offer?
A. The complimentary Travel Insurance will be activated automatically when you meet the above eligible spend criteria on your Latitude 28° Global Platinum Mastercard during the promotional period. You can visit https://au.mycardbenefits.com to confirm the offer has been activated on the card, view your coverage, or make a claim.
Please allow up to 5 days from your purchase being made for your card to appear on the above website. Should you have any questions, get in touch with AIG Australia Limited (ABN: 93 004 727 753 AFSL: 381686). You can contact them on (03) 9522 4111 between 8:30AM to 5:30PM Mon-Fri.
Q. Does the offer cover COVID-19?
A. Some of the covers may provide benefits if you contract COVID-19. For example:
- covered medical expenses of up to $700,000 per person if you contract COVID-19 during an overseas covered trip and require treatment;
- non-refundable travel and accommodation deposits if you contract COVID-19 and a doctor certifies you unfit to commence or continue a covered trip; and
- administrative costs of postponing a covered trip if just before departure COVID-19 forces you into compulsory quarantine.
The benefit examples outlined above are subject to you meeting all the other terms and conditions of the policy. The insurance generally does not cover the following COVID-19 related events:
- travel disruption due to border closures, such as the cost of additional accommodation or missed flights; and
- additional costs due to quarantine.
This Travel Insurance will be accessible to Latitude 28° Global Platinum Mastercard cardholders as third-party beneficiaries under a group insurance policy issued to Mastercard Asia/Pacific Pte. Ltd. ('MAPPL') by AIG Australia Limited ('AIG') ABN 93 004 727 753 AFSL 381686. In arranging the group insurance policy, MAPPL acts a Group Purchasing Body. MAPPL and Latitude Finance Australia ABN 42 008 583 588 are not authorised representatives of AIG. Neither MAPPL nor Latitude Finance Australia guarantee any of the benefits under the policy and they do not provide any financial advice in respect to coverage under the policy.
