If a recent transaction was declined, it’s always worth checking that you have entered the card number, expiry date and CVC correctly.
Before getting in touch with us, here are some things you can check without having to listen to our hold music.
- If you are using your card for the first time it may not be activated. Luckily, it’s an easy fix. Find out how you can activate your card here.
- Have you locked your card – or a previous card – on our Mobile App? You might need to unlock it. Find out how to lock/unlock your card here.
- You may not have enough available credit to complete the transaction. Jump on to our mobile app to find out your balance and confirm your available funds.
- Have you missed your most recent minimum monthly payment? If your account isn’t up to date, it may limit how you can use your card.
Still no luck? Give us a call on 1300 552 079 Mon-Fri between 8:30am – 5pm (AEST) and one of our humans can take a look.