Here are some frequently asked questions around Latitude's Insurance products and COVID-19.
Q. Does Latitude’s consumer credit insurance have an exclusion for pandemics?
A. No, our consumer credit insurance does not have a general pandemic exclusion.
For full details of the benefits, limits and exclusions you should check your combined Financial Services Guide, Product Disclosure Statement and Policy.
Q. Does Latitude’s consumer credit insurance provide cover for COVID-19 related events?
A. Depending on the event and the cover you selected, you may be able to claim if a COVID-19 related event means you are unable to work due to sickness or involuntary unemployment.
There are some waiting periods, limits and exclusions, so for more details see our information below about Disability and Involuntary Unemployment benefits.
Q. Can I claim on the Involuntary Unemployment benefit if I am self-employed and my business stops trading or shuts down because of impacts from COVID-19?
A. Self-employed customers are not excluded from Involuntary Unemployment, however coverage depends on the situation.
We encourage self-employed customers to lodge a claim if you have insurance and your business stops trading due to impacts of COVID-19, so we can assess your individual circumstances.
Q. Can I claim on the Involuntary Unemployment benefit if I have been stood down or my hours have been cut to zero due to impacts from COVID-19?
A. Usually you are not terminated if you have only been stood down, however COVID-19 is creating some unique situations and we encourage you to make an online claim so we can assess your individual circumstances.
Q. Can I claim on the Involuntary Unemployment benefit if I have been terminated because of impacts from COVID-19?
A. Involuntary Unemployment pays a benefit if you have been terminated or made redundant, including voluntary redundancy, provided you meet the other policy terms. For example, there is a waiting period which varies depending on your policy and you are not covered if you knew of your impending unemployment before the policy began. Full policy terms are in your combined Financial Services Guide, Product Disclosure Statement and Policy.
We encourage you to make an online claim if you have consumer credit insurance and are involuntarily unemployed due to impacts of COVID-19.
If you need a copy of your combined Financial Services Guide, Product Disclosure Statement and Policy, please email us.
Q. Can I claim on the Disability benefit if I have contracted COVID-19?
A. Disability pays a benefit if you are unable to work due to sickness or injury, provided you meet the other policy terms. For example, there is a waiting period of between 14 and 30 days depending on your policy and you are not covered for some pre-existing medical conditions. Full policy terms are in your combined Financial Services Guide, Product Disclosure Statement and Policy.
We encourage you to make an online claim if you have consumer credit insurance and are unable to work because you have contracted COVID-19.
If you need a copy of your combined Financial Services Guide, Product Disclosure Statement and Policy, please email us.
