If you've been affected by the floods in New South Wales and South East Queensland we have some support options to help you manage your account and get back on your feet.
- Financial Hardship Assistance - We encourage customers affected by the floods to contact our Hardship team who can discuss a range of financial relief measures to provide support during this time. The quickest way to request assistance is via our Hardship Request Form.
- Insurance Claims - If you have Insurance on your account get in touch with us by calling 1800 800 230. A member of our Insurance Team can take you through a fast tracked claims process.
You may also be eligible for Government Assistance - take a look at the Australian Government Emergency and Disaster Assistance page for more information.