What is the difference between the Latitude App and Latitude Online Service Centre?
The Latitude App is designed for mobile and offers faster access to your balances and payments. You’ll also be able to check all your Latitude cards in one place.
Which Latitude accounts can I access through the Latitude App?
Currently, the App supports Latitude Personal Loans and the majority of Latitude’s credit card range, including Latitude 28 Degrees Platinum Mastercard, Latitude Gem Visa, Latitude Infinity, CreditLine, Latitude GO Mastercard, Buyers Edge, Latitude Eco Mastercard, Low Rate Mastercard, Latitude Financial Services and Care Credit.
Can I download my statement from the Latitude App?
You can access your credit card statements from the Manage Account section.
For personal loans, we plan to bring this functionality to the Latitude App in the future.
How do I see my available balance?
You can switch between Current Balance & Available Balance by changing the Summary on home screen.
Can I close my account via the Mobile App?
Can I access my closed accounts?
Closed accounts are hidden by default. If you would like to view the closed accounts, you can unhide closed accounts in the support section.
Can I re-order my accounts in the App overview section?
Yes, you can re-order your Latitude products in the Accounts Overview list by holding the product banner for a few seconds and then moving it to the bottom of your linked accounts.
Can I see my repayments history in the Latitude App?
Yes, you can see your credit card repayments in the Transactions tab.
For personal loans, the Latitude App will only show your current balance.