If you are concerned about a transaction/charge related to one of our Latitude 28° Global Platinum Mastercard promotions, let us know and we'll investigate it.
We've put together a few things to check before you contact us. You can find this information on the email offer.
- Was the transaction made with an eligible Mastercard Debit or Credit Card?
- Was the transaction within the offer period?
- Does the purchase meet the minimum spending criteria?
- Was the offer channel (online/instore) the same as the offer?
If so, fill out the form below:
Once we receive your completed form, we'll start looking into your concern. We may need to contact Mastercard on your behalf, but we’ll ensure that you are updated about the progress of our investigation which normally takes 7 business days.
If we require any further information, we will get in touch using the contact details you provided in the form.