Reset login details

Oops! It happens to us all at one stage or another.

You can reset your log-in details for your Latitude ID or the Online Service Centre without having to call us.

Latitude ID for the Mobile App and Latitude Service Centre

1. Open the Mobile App or the Latitude Service Centre and click on Forgot Password at the bottom of the screen
2. Enter your email address and we will email you a 6-digit code that you can use to reset your password
3. Enter the 6-digit code from the email along with your new password

Online Service Centre

Forgot your Username?

1. Enter in your 16-digit card number and your credit limit
2. Click Retrieve Username

Forgot your password?

1. Enter in your 16-digit card number, your Username and your credit limit
2. Click Proceed
3. Answer your secret question and confirm the email address displayed is correct
4. Click Proceed and a temporary password will be sent to you by email. You can use this temporary password, along with your username to access the Online Service Centre.
5. Once you have logged in with your temporary password, follow the on-screen prompts to select a new permanent password.

Are you still having trouble logging in? Let us look at it. Complete the online form below and we’ll get back to you:  

Reset login details