When you're shopping online and need to verify your identity with a One-Time Passcode (OTP), 3D Secure (3DS) helps protect your transaction.
What is 3DS?
3D Secure (3DS) is an extra layer of protection that helps prevent unauthorised use of your card when shopping online. If a transaction requires verification, we’ll send you a One-Time Passcode (OTP) to confirm it’s really you.
How You’ll Receive the OTP
- All Latitude customers can receive their OTP via SMS.
- Latitude 28 Degrees Mastercard customers can also receive their OTP via the Latitude App.
Here's how it works!
- When a transaction needs verification, you'll see a prompt in the online shopping cart. You can choose to receive the OTP via SMS or the Mobile App if you are Latitude 28 Degrees Mastercard customer.
- We make sure you have the right options available based on factors like your account status and phone number validity. If you're an additional cardholder, the process remains the same – just follow the instructions provided.
Important: Delivery of a One-Time Passcode (OTP) to the App, or via SMS, depends on the services of various third parties as well as Latitude’s own internal systems. Latitude cannot guarantee 100% availability of all components upon which this service depends. If any component of the service is unavailable, transactions of this nature will be declined and cannot be completed.